Dhaka 999 Privacy Policy — How We Keep Your Information Safe

Dhaka 999 (website: dhaka999.pro) is an online gaming platform operated for users in Bangladesh. This Privacy Policy explains how we collect, process, store, and protect your personal information.

By using the Dhaka 999 website or mobile app, you agree to this Privacy Policy. This policy is part of our Terms & ConditionsApplicable in conjunction with.

This Privacy Policy applies to the following activities: website browsing, account registration, payment transactions, customer service communications, and marketing communications.

Dhaka 999 collects your information in several ways. Below is a full breakdown of what we collect and how:

Dhaka 999 uses the information it collects solely for specific, legitimate purposes. Under our Privacy Policy, your data is used for the following:

• To create, verify, and manage your account.
• To process deposit and withdrawal transactions.
• To ensure platform security and detect fraudulent activity.
• To verify age and prevent access by minors.
• To suggest games and offers tailored to your preferences.
• To provide customer support and resolve issues.
• To manage responsible gaming programs and support players experiencing difficulties.
• To fulfill legal obligations and meet regulatory requirements.
• To inform you of promotional offers and bonuses (subject to your consent).

Dhaka 999 never sells your personal information to advertisers or third parties. Any use of your data remains strictly within the scope of this Privacy Policy.

Dhaka 999 stores your information on secure servers. Retention periods vary depending on the type of data and the purpose for which it was collected:

• Account Information: For the duration the account is active and for at least 5 years after closure.
• Transaction Records: Retained for a minimum of 5 years to meet legal requirements.
• Gaming Logs: 2 years for responsible gaming and dispute resolution purposes.
• Marketing Information: Retained until consent is withdrawn.
• Cookie Data: Between 30 days and 2 years, depending on the cookie type.

Once the specified retention period expires, Dhaka 999 securely deletes or anonymizes your data so that you can no longer be identified.

Dhaka 999 may share your information with third parties on a limited and controlled basis. Data is only shared in the following circumstances:

• Payment Processor: Solely to process transactions with payment providers such as bKash, Nagad, and Rocket.
• Technology Partners: For site operations, security, and analytics services — all bound by our privacy policy.
• Legal Authorities: In response to lawful requests from government or legal authorities in accordance with the laws of Bangladesh.
• Fraud Prevention: Limited data sharing with online fraud detection agencies.

The Dhaka 999 website and app use cookies and similar technologies to enhance your browsing experience and monitor platform performance.

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Remembers your language preferences and settings.
• Analytics Cookies: To collect website usage statistics and improve our services.
• Marketing Cookies: To show you relevant offers based on your preferences (subject to your consent).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

Dhaka 999 uses industry-standard security technologies and practices to keep your personal information safe. The following security measures are covered under our Privacy Policy:

• Across all data transfers 256-bit SSL/TLS Encryption Use.
• Sensitive data is stored in a separate encrypted database.
• To detect suspicious logins or activity Real-Time Monitoring।
• Regular security audits and penetration testing.
• Restricted Staff Access — only authorized personnel can view your data.
• Two-Factor Authentication (2FA) option.

Dhaka 999's Privacy Policy grants you the following rights over your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data where no legal obligation requires us to retain it.
• Right to Restriction of Processing: You may request that the processing of your data be restricted in certain circumstances.
• Right to Data Portability: You can request your data in a structured, portable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We typically process requests within 30 business days.

Dhaka 999 strictly prohibits anyone under the age of 18 from using the platform. Under our Privacy Policy:

• Age verification is mandatory at the time of registration.
• Additional identity verification is carried out if a user is suspected to be underage.
• We do not knowingly collect personal data from anyone under the age of 18.
• Accounts belonging to underage users are immediately suspended and their data is deleted.

Dhaka 999 may update this Privacy Policy from time to time. For significant changes, registered users will be notified via email or in-app notification.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Click the chat button at the bottom right of the website.
• Response Time: Within 24 hours on business days.

We always take your privacy concerns seriously and aim to resolve them as quickly as possible.